An Innovative Solution for Optimal Care and Convenience
- Wirelessly reads data from your device in the comfort of your home.
- Sends data to a secure website that only your medical team can access.
The Merlin.net™ Patient Care Network and Merlin@home™ transmitter work together to make up a communication system that offers increased safety in living with your pacemaker or implantable cardioverter defibrillator (ICD). If your medical team recommends remote monitoring for you and your device, you can perform follow-ups at home or even while travelling with the Merlin@home™ transmitter.
- Transfers information to your doctor without an office visit
- Can reduce the number of office visits you need to make
- Can monitor your device daily between office visits
- Do not spill any liquid on the transmitter. If you spill any liquid, unplug the transmitter and wipe the liquid off right away. Do not plug the transmitter in until it is completely dry.
- The Merlin@home transmitter complies with the limits for medical devices contained in IEC/EN 60601-1-2:2001. However, the Merlin@home transmitter may cause radio interference or may disrupt the operation of nearby equipment. To help avoid this effect, you may need to reorient or relocate the receiving device or shielding the location.
See Important Safety Information.
If you have the Merlin@home™ Transmitter and require technical support, contact us:
- Outside of the United States: Contact your St. Jude Medical representative, call Remote Care Technical Support at +46 8 474 4756 or email us.
- Within the United States: Call Technical Support at +1-877-MY-MERLIN (+1-877-696-3754) or email us.
Cybersecurity release updates
August 29, 2017 cybersecurity Pacemaker firmware update
Abbott released an update to its implantable pacemakers as part of its ongoing commitment to continuously improve patient care. This planned update to pacemaker firmware (a kind of software) adds additional security protections designed to reduce the risk of unauthorized access to patients' pacemakers. The update contains a software release that includes data encryption, operating system patches, and disabling network connectivity features in addition to the firmware update.
See our August 29, 2017 cybersecurity pacemaker firmware update.
January 9, 2017 cybersecurity update
As part of our commitment to continuous improvement, on January 9, 2017, St. Jude Medical announced that it is now deploying the latest release of cybersecurity updates for its Merlin remote monitoring system that is used with implantable pacemakers and defibrillator devices. We collaborated with the U.S. Food and Drug Administration (FDA) and the U.S. Department of Homeland Security’s ICS-CERT unit on these updates. The improvements include security updates that complement the company’s existing security measures and further reduce the extremely low cybersecurity risks.
See our January 9, 2017 cybersecurity release update.
Patient Guide FAQ: New Pacemaker Firmware Update - August 2017 (69kb)
Merlin@home™ System Patient Fact Sheet - St. Jude Medical January 9 Cybersecurity Release Update (97kb)
Getting the Most Out of Remote Monitoring