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Device ID Card

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Patient ID Cards for Traditional Neurostimulation Systems

As a recipient of a St. Jude Medical™ spinal cord stimulation (SCS) system, you will receive an ID card that contains important information related to your device. When you first receive your device, you will receive a temporary ID card. We will then mail you a permanent card within 30­ to 60 days.

Carry your ID card

Always carry your ID card with you.

  • The card includes your physician’s or clinic’s contact information, which those assisting you during an emergency will need to know.
  • When you go through security checkpoints at the airport, you will need to show your ID card to security personnel and ask how best to proceed. If you must go through a metal detector or antitheft device, turn off your neurostimulator and proceed with caution, moving quickly through the device. Once you pass through the detector or device, be sure to check the status of your IPG.

Verify your information

When you receive your permanent plastic ID card, which should be within 30 to 60 days of your surgery, check the information on it carefully. 

  • If you do not receive your card within that period, please contact us using one of the means below. 
  • If the card contains any errors, please contact us so that we can correct our records and send you a new card.

Keep your information updated

We provide you with easy ways to be in touch with us to change the information that is on your device ID card, including your name, address and doctor information.

If you received your device in the United States, Canada or Australia, you can:

Australia
St. Jude Medical Australia Pty. Ltd.
17 Orion Rd
Lane Cove, NSW 2066
Australia

Toll Free Number 61-1800-839-259
Phone Number 61-2-9936-1200
Alternate Number 61-3-9644-5900
Fax Number 61-2-9936-1222
E-mail: pdt.australia@sjm.com

Canada
St. Jude Medical Canada, Inc.
2100 Derry Road West
Suite 400
Mississauga, Ontario
L5N 0B3

Toll Free Number: +1-888-276-4170
Phone Number: +1-905-286-4000
Fax Number: +1-905-812-4295
E-mail: canadasales@sjm.com

United States
St. Jude Medical, Inc.
Neuromodulation Patient Records
6901 Preston Road
Plano, TX 75024
USA

Toll Free Number: +1-800-727-7846, option 2
Hours: 8:00 am to 5:30 pm (Central Standard Time), Monday through Friday

If you received your device in a country other than the United States, Canada or Australia, please contact the St. Jude Medical distributor in your area.

Protecting your privacy is important to us

We need to keep your records up to date. By submitting your information, you agree that St. Jude Medical may keep a record of your information and use it to respond to your requests.

All information provided is secure and confidential. We will not release or publish any patient information without notifying you and gaining your approval. Only authorized St. Jude Medical personnel have access to this information. Your physician and regulatory agencies, such as the U.S. FDA, will have the ability to request this information. See our privacy policy.